Return policy

1. Eligibility for Refunds

You are eligible for a refund if:

• The product you received is damaged, defective, or significantly different from the description provided on our website.   
• The product is returned within 15 days from the date of delivery.
• The product is returned in its original condition, with all tags and labels intact.

2. Refund Process

To initiate a refund, please contact our customer support team within 15 days of receiving your order. Provide your order number, reason for the return, and any relevant photos or documentation.

Our customer support team will review your request and provide instructions on how to return the product. Once we receive the returned product and verify its condition, we will process your refund within 7 business days.   

 

3. Refund Amount

Refunds will be issued in the original payment method used for the purchase. The refund amount will be equal to the price of the product, excluding shipping costs.

4. Return Shipping Costs

• Damaged, Defective, or Incorrect Items: If the product you received is damaged, defective, or significantly different from the description, we will cover the return shipping costs.
• Other Returns: For returns due to other reasons, you will be responsible for the return shipping costs.

5. Exceptions

We reserve the right to refuse refunds for:

• Products that have been used, damaged, or altered.
• Products that are not returned in their original packaging.
• Products that are returned after the 15-day return window.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer support team at Dynamicmart@gmail.com or +44 7561 720160   

 

By placing an order with Dynamic Martt, you agree to the terms and conditions of this refund policy.